V2 | 3 September 2026
Silver Wave Yachts Limited, trading as Silver Wave (“Silver Wave”, “we”, “us” or “our”), respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and protect personal information in connection with all of our services, including yacht and vessel charters, and private vehicle transfers and touring (together, our “Services”), in accordance with the Privacy Act 2020.
1. INFORMATION WE COLLECT
When you book a Service with us, use our website, or are included in someone else's booking, we may collect:
- your name, email address, phone number and mailing address
- the names and ages of the individuals in your party
- your payment information, processed through our payment providers
- your travel itinerary, pickup and drop-off locations, and any special requests
- for vehicle transfers, your flight or cruise ship details, so we can monitor and adjust for delays
- accessibility or mobility needs, and details of any child restraint required, for a Vehicle Service
- dietary requirements and other information relevant to safely delivering a Vessel Service or catered experience
- information about your use of our website, including your IP address, browser type and device information
We may also collect information from third parties, such as travel agents, booking agents, accommodation providers and booking platforms.
2. SENSITIVE INFORMATION
Some of the information described above is sensitive information under the Privacy Act 2020 — for example, health-related information such as dietary requirements, mobility needs or relevant medical conditions, and information about children. We only collect sensitive information that is reasonably necessary to plan and safely deliver your booking, such as arranging a suitable child restraint for a transfer or catering to a disclosed dietary or medical need. We do not use sensitive information for any other purpose without your consent, and we take extra care in how this information is stored and who can access it.
3. HOW WE USE YOUR INFORMATION
We use your personal information to provide our Services and improve your experience, including to:
- confirm your booking and process payment, whether for a Vessel Service, a Vehicle Service, or both
- coordinate logistics with our crew, drivers, guides and third-party suppliers
- communicate with you about your booking, including confirmations, updates and important information
- meet our safety obligations, including arranging a suitable child restraint or catering to a disclosed accessibility or medical need
- provide customer service and respond to questions or concerns
- analyse and improve our Services, including our website and marketing
- comply with legal, tax and accounting obligations
We may also use your information to send you marketing communications about our Services and offers. You can opt out of these at any time.
4. DISCLOSURE OF YOUR INFORMATION
We may disclose your personal information to:
- our payment processors and other service providers who help us deliver a booking
- the skippers, crew, drivers, guides and other personnel engaged to deliver your Service
- third-party suppliers, including vehicle and transfer partners, tour operators, accommodation providers, cruise lines and airlines, where relevant to coordinate your booking
- government authorities, where required by law
- other third parties, where we believe it necessary to protect our rights or the rights of others
We do not sell or rent your personal information to third parties.
5. OVERSEAS DISCLOSURE
Some of our service providers, such as payment processors or cloud-based booking and storage tools, may hold or process personal information outside New Zealand. Where this occurs, we take reasonable steps to ensure your information receives a comparable standard of protection to that required under the Privacy Act 2020.
6. HOW WE PROTECT YOUR INFORMATION
We take appropriate measures to protect your personal information from unauthorised access, use or disclosure, using industry-standard security protocols and encryption. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.
7. RETENTION
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, or as required by law, including tax and accounting record-keeping obligations.
8. YOUR CHOICES AND RIGHTS
You have the right to access, correct or request deletion of your personal information, and to ask us to stop using it for marketing purposes. To exercise these rights, please contact us using the details below. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner at www.privacy.org.nz.
9. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. Any changes will be posted on our website. Your continued use of our Services after the effective date of a revised policy constitutes acceptance of the changes.
10. CONTACT
If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us:
Silver Wave Yachts Limited trading as Silver Wave
Email: info@silverwave.co.nz
Website: www.silverwave.co.nz
Address: 22 Selwyn Road, Paihia 0200, New Zealand
